Shipping and Return Info

 

Shipping Policy

We ship your order within 1-2 days. Usually within 24 hours.

Free Shipping USPS First class mail, with tracking. *We now offer USPS PRIORITY MAIL for an additional fee. Bulk orders and heavier items ship USPS priority Mail automatically. You will receive a tracking number sent to the email you used to order the item, as soon as the item has shipped.

We ship within the US ONLY on this web site. If you need international shipping, please visit our ebay store, and we can ship anywhere outside the US. https://www.ebay.com/str/starrguitarsystems

Tax Policies

By law, we are required to charge 8.25% sales tax for Texas shipping addresses. Sorry!

Return Policy

We have a 30 day return policy for all of our regular production items. Items must be in NEW CONDITION with original packaging, unmodified in any way! Buyer pays for return shipping. Custom order wiring harnesses are subject to a 20% return fee.

If you receive an item that is non-working, or the wrong item, we will immediately replace your item, and you will NOT be charged extra shipping.

To initiate a return, please email us at orders@starrguitarsystems.com

We cannot accept returns of products that have been modified or tampered with in any way. We will not issue refunds for such items.